Shipping Policy
Last updated: 21 July 2026
This Shipping Policy explains how orders are processed and dispatched from AU Vape Direct.
By placing an order through https://auvapedirect.com/, you agree to the shipping terms below.
Important
Your order will only be finalised once payment has cleared in our bank account or payment provider system.
Once payment has cleared, our team will process and dispatch your order within 1 business day, where stock is available and order details are complete.
After your order has been dispatched, we will issue you a tracking number so you can follow the delivery progress.
Delivery Details
We currently offer:
Express postage: $15 for all Australian states and territories
Shipping options and costs may also be shown at checkout before you complete your order.
Processing Time
Orders are usually processed within 1 business day after cleared payment.
Processing may take longer during:
- Weekends
- Public holidays
- High order volume periods
- Payment verification delays
- Stock availability issues
- Address or contact detail errors
Orders placed outside business hours will be reviewed on the next business day.
Tracking Information
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Please allow time for the tracking link to update after dispatch. Carrier tracking systems may not show movement immediately.
Delivery Timeframes
Delivery timeframes depend on the carrier, destination, public holidays and any delivery network delays.
Express postage is designed to be faster than standard postage, but delivery times are estimates only and are not guaranteed.
Regional or remote areas may take longer.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
This includes:
- Full name
- Street address
- Suburb or city
- State
- Postcode
- Phone number
- Email address
It is the customer’s responsibility to ensure the address information provided is accurate, including city, state and postcode, to prevent errors or further delays in shipping.
AU Vape Direct is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details provided by the customer.
Failed Delivery or Returned Parcels
If a parcel is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery or failure to collect the parcel, we may contact you to arrange re-delivery.
Additional shipping charges may apply.
Delivery Restrictions
Some products may be subject to legal, carrier or regional delivery restrictions.
We reserve the right to cancel, refuse or refund an order if we are unable to deliver to the nominated address or if delivery may not comply with applicable requirements.
Damaged or Missing Parcels
If your order arrives damaged, or if you believe an item is missing, please contact us as soon as possible.
Email: [email protected]
Please include:
- Order number
- Full name
- Delivery address
- Photos of the parcel and damaged item, if applicable
- A brief description of the issue
We will review the matter and assist where appropriate.
Contact Us
For shipping questions, please contact: