Privacy Policy
Last updated: 21 July 2026
AU Vape Direct (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use https://auvapedirect.com/.
1. Who We Are
Website: https://auvapedirect.com/
Business name: AU Vape Direct
Contact email: [email protected]
2. Personal Information We Collect
We may collect personal information when you browse our website, create an account, place an order, contact us or subscribe to updates.
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment status, but not full card details
- Account login details
- Customer support messages
- IP address, device information and browser data
- Website usage data collected through cookies or analytics tools
- Age confirmation or eligibility information where required
We do not intentionally collect personal information from minors. Our website and products are intended only for adults who are legally permitted to access this type of product in their location.
3. How We Collect Personal Information
We may collect personal information when you:
- Visit our website
- Add products to cart
- Place or attempt to place an order
- Create or use a customer account
- Contact our customer support team
- Subscribe to marketing communications
- Use forms, checkout pages or account pages
- Interact with cookies, analytics or advertising tools
Some information is collected automatically through website technologies such as cookies, server logs and analytics tools.
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Process orders and enquiries
- Provide customer support
- Manage accounts and website access
- Confirm product availability and delivery details
- Send order updates and service messages
- Improve website performance and user experience
- Detect fraud, abuse or security risks
- Maintain business records
- Comply with legal, regulatory and payment processing obligations
- Send marketing emails only where permitted
5. Payments
Payments may be processed by third-party payment providers. We do not store full credit card numbers on our website. Payment providers may collect and process payment information according to their own privacy policies and security standards.
6. Cookies and Analytics
We use cookies and similar technologies to support website functionality, remember preferences, understand site traffic and improve the shopping experience.
Cookies may be used for:
- Cart and checkout functionality
- Account login sessions
- Security and fraud prevention
- Analytics and performance measurement
- Marketing or remarketing, where enabled
You can disable cookies through your browser settings, but some parts of the website may not work properly.
7. Marketing Communications
If you subscribe to marketing emails or otherwise provide consent, we may send product updates, offers or website news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting [email protected]. We aim to process unsubscribe requests promptly.
8. When We Disclose Personal Information
We may disclose personal information to trusted third parties where reasonably necessary, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- IT, security and maintenance providers
- Email marketing platforms
- Analytics and advertising providers
- Professional advisers
- Regulators, law enforcement or government authorities where required by law
We do not sell personal information.
9. Overseas Disclosure
Some third-party service providers may store or process information outside Australia, including in countries where our service providers operate.
Where we use such providers, we take reasonable steps to work with providers that apply appropriate privacy and security safeguards.
10. How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- Secure website connections
- Restricted administrative access
- Password protection
- Security monitoring
- Using reputable third-party service providers
- Limiting access to personal information where possible
No online system is completely secure, so we cannot guarantee absolute security.
11. How Long We Keep Information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including order records, customer support, legal compliance, tax, accounting and fraud prevention.
When information is no longer required, we will take reasonable steps to delete, de-identify or securely store it.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information.
Please contact us at:
We may need to verify your identity before responding to your request.
13. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can review and respond to your concern.
Contact email: [email protected]
We will aim to respond within a reasonable timeframe.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, legal requirements or information handling practices.